Terms and Conditions

Treatments & Products

All treatments are carried out by qualified, professional and experienced therapists who can help you to select the most suitable treatments and products. We can tailor make treatments to your individual requirements. Please ask for details. We accept both cash & card payments.

In the interest of personal hygiene, all clients are requested to shower prior to receiving body treatments.

Please note that Holistic Health and Spa reserve the right to vary individual treatments/products or remove them at any time. We also reserve the right to offer promotional prices and increase/change prices without notice.

Bookings
Advanced booking is recommended. We require a 50% deposit on treatment packages over £40. Clients are kindly asked to provide 24 hours notice of cancellations or full payment for the treatment may be charged.
Appointments can be made by calling 01782 639777 to speak to a member of the reception team. Please advise us of any medical/health conditions, injuries, allergies or existing treatment you are receiving at time of booking.
 

Gift Vouchers
Select from our wide range of treatments or we can tailor make an experience to meet your individual requirements.
Our Gift Experience Vouchers are available from our premises or on line – vouchers are transferrable only with our prior permission. 
Our gift vouchers are valid for 12 months from the date of purchase and are non-refundable.  

Children
For all children’s treatments, children under 18 must be accompanied by an adult throughout these treatments. For all other treatments children must be 18 years or over.

New Clients
Please arrive at least 15 minutes prior to your appointment so that you can complete our health questionnaire prior to your treatment.
 
Etiquette
Our clients come to us for total relaxation. Please help us to maintain a tranquil environment by keeping noise to a minimum and turning off mobile phones.
For Your Protection
Management cannot be held responsible for the loss of money or valuables brought into the rooms. Please keep valuables safe.

To book an appointment please call 01782 639777
 

 Qualified, Professional and Experienced Therapists.  

Holistic Health & Spa, 107 Hassell Street, Newcastle under Lyme, ST5 1AX

Tel: 01782 639777 

Terms and Conditions